Welcome to Net2Vu - Frequently Asked Questions

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Frequently Asked Questions

General
Q.	What is included in the Net2Vu kit?
A.	Net2Vu PoD, Ethernet cable, composite A/V cable, HDMI cable, power adaptor, remote control, 802.11 wireless adapter, and Easy Set Up guide.
Q.	Do I need a subscription for the Net2Vu Service?
A.	Yes. To access some premium content, as well as Pay per view content some fees may apply, For more information please see http://www.net2vu.com/subscriptions.htm
Q.	What types of TV does the Net2Vu PoD support?
A.	Any Standard Definition TV with RCA inputs (1 composite RCA video + 2 RCA audio connections). or any high definition TV with an HDMI input.
Q.	What video resolution does the PoD support?
A.	The Net2Vu N2V1000HD Pod supports 480p and 720p.
Q.	What are the supported audio outputs?
A.	The PoD supports the RCA audio output (stereo) and audio through HDMI.
Q.	Can I go to any Website?
A.	Our video Search engine allows you to access hundreds of websites.
Q.	What does the video quality depend on?
A.	The video quality is mainly dependent on the source of the video
Q.	Will Net2Vu replace my cable box?
A.	Yes. With a subscription package the Net2Vu PoD can replace your Cable or satellite TV Service so long as your available Internet bandwidth meets our minimum requirements for quality of service. In addition Net2Vu expands the consumers’ reach beyond a cable subscription to millions of videos on the Internet for greater enjoyment.
Q.	Do you have a browser?
A.	Yes we do have a browser in the latest version of the Net2Vu Software. To access it press the orange button on the QWERTY remote or press the windows logo button on the connected USB keyboard. To get back to the main menu press the Home button on the remote or press the Escape button on the keyboard.

Documentation
Q.	Where can I find the User Manual?
A.	The User Manual can be viewed or downloaded (large file) on the Net2Vu website under the Support tab.

Warranty and Returns
Q.	What is the warranty for the Net2Vu PoD and accessories?
A.	Limited warranty of 1 year from the original date of purchase. See detailed terms and conditions on the company website under Support.
Q.	What is the refund policy?
A.	7 days. Please see terms and conditions under Terms of Purchase on the company website.

Hardware/Installation
Q.	Where can I find instructions to connect the PoD to the TV?
A.	You can find it in the Easy Set Up guide included in the kit or from the Net2Vu website under the support Tab.
Q.	How do I connect the Net2Vu PoD to the Internet?
A.	You can connect the Net2Vu PoD in one of two ways - wired or wireless. For a wired connection, connect your included Ethernet cable to a free port on your router. If the cable is too short to reach your router you may purchase a longer Ethernet cable from any computer supply store. For wireless, connect the Net2Vu USB wireless adapter to either USB port at the rear of the PoD and follow the on-screen instructions or on the on screen menu select Settings-> Network-> run Wireless Wizard.
Q.	What if I cannot see the Net2Vu user interface after I connect the PoD?
A.	Make sure that the TV input is set to the port where the Net2Vu video cable (SD or HD) or HDMI (HD) is connected. Also for the HD PoD make sure that during set up, the HDMI cable was connected before the power cable.
Q.	Why do the PoDs have two USB connectors?
A.	One USB connector may be used for connecting the Net2Vu USB Wireless 802.11g/n adaptor. The second may be used for connecting an external USB storage device like a Flash drive or a hard drive (FAT32 or NTFS format).
Q.	Which external wireless USB adapter does Net2Vu support?
A.	Only the included Net2Vu wireless 802.11g adapter or optional 802.11n adapter which can be ordered as an accessory from the Net2Vu website or from one of our authorized dealers.
Q.	Does the PoD have an internal hard drive for storage?
A.	No. You can connect an external USB hard drive to the USB 2.0 port at the rear of the PoD.
Q.	How do I power cycle the PoD?
A.	You can power cycle the PoD or you can disconnect the power adapter.

Network Connectivity
Q.	How can I connect to the Internet?
A.	you can connect directly with the included Ethernet cable to a free port on the router or wirelessly using the Net2Vu USB 802.11g adapter.
Q.	What kind of Internet connection do you need?
A.	Net2Vu requires a minimum of 2 Mbps for instant viewing.
Q.	How do I determine my Internet connection speed?
A.	Click the Settings menu on the Home page of the user interface. Select the Network Speed Test from the menu and follow the directions.
Q.	Do I need a router and which one?
A.	router is needed when you want to connect more than one device (PC and Net2Vu PoD) to your Internet connection. The Router will connect between your modem and the Net2Vu PoD or PC. Most routers these days are the wireless type. This means you can place the Net2Vu PoD in a different room from where your router is and connect wirelessly to your network by using the optional wireless USB adapter to the beginning. Wireless routers recommend are of the 802.11g or 802.11n type from manufacturers such as Linksys or Netgear.
Q.	I have a high speed DSL or cable modem that connects to my computer via USB. How can I add the Net2Vu PoD to this setup?
A.	The Net2Vu PoD requires a wired Ethernet connection to work. If you have a modem which only gives you one USB and one Ethernet connection, you will also need a router. The router lets you connect multiple devices to your Internet connection with ease.

Remote Control
Q.	What kind of remote control does Net2Vu have?
A.	The remote include with the Net2Vu PoD is a 17 button Infra Red (IR) remote. However you may purchase an optional QWERTY remote from Net2Vu or our authorized dealers.
Q.	What do I do if my Net2Vu remote control is weak or not working?
A.	Make sure that the remote is in line-of-sight with the PoD. It is possible that the battery of the remote is weak or dead. Try a new battery to see if this improves response to the remote. Make sure the LED lens side of the remote is facing the PoD.
Q.	Can I power cycle the PoD with the remote?
A.	You can power cycle the PoD by holding down the power button on your remote for 8 seconds or by disconnecting and reconnecting the power adapter.
Q.	What does the Func (+/-) button do?
A.	It serves two functions. While watching a video it allows you to zoom in and out with 3 different settings. It also allows you to page up and down during browsing of content.

YouTube
Q.	I just uploaded a video to the YouTube site. I can see it on the PC but I don’t see it on your box. Why?
A.	Our box uses YouTube APIs to access the YouTube video database. YouTube first makes new videos available for only the PC. You will see the video on the Net2Vu PoD 6 - 36 hours after it appears on the PC. This is true for any other device that integrates to the YouTube APIs.
Q.	YouTube has added long form videos from CBS. I see them on the PC but not on Net2Vu. Why?
A.	It is our understanding that CBS has not allowed YouTube to publish their videos on any platform other than the PC. This is called syndication and as of now CBS has disabled syndication. Net2Vu (and Apple TV) can only play syndicated videos and not all the videos. As soon as CBS allows syndication we will be able to play these videos. You may experience this with a few other content providers as well.
Q.	How do I rate, bookmark, pause, download, delete, or find related videos when I am in YouTube?
A.	Press the Menu key to see a list of all the available functions.
Q.	Can I play the new YouTube HD videos on the PoD?
A.	No. Not currently. You will be notified when this feature becomes available.

Frequently Asked Questions

General

Documentation

Warranty and Returns

Hardware/Installation

Network Connectivity

Remote Control

YouTube

Net2Vu™ N2V1000HD
High Def PoD

Product Features

Watch over 130 Premium Live TV Channels with the Net2Vu service.

Watch Movies on Demand without going to the video store.

Watch YouTube^TM videos on your TV.

Watch hundreds of free live Internet TV stations from around the world.